Shipping policy
Shipping & Delivery Policy
At Vshopper, we are committed to getting your order to you quickly, securely, and efficiently. Below is everything you need to know about our delivery options, processing times, shipping fees, and more.
Order Processing Time
What is Processing Time? This is the time it takes us to prepare your order before it is shipped or ready for collection. This includes sourcing, quality checks, and packaging.
- Each product displays an estimated processing time on its page (e.g., “Ships in 2–4 working days”).
- Processing may vary based on stock levels, supplier timelines, and product type.
- Orders are processed within 1 working day of receipt (Monday to Friday).
- No processing, shipping, or collection takes place on weekends or public holidays.
Note: Processing time is in addition to delivery time.
Shipping Options & Estimated Delivery Times
We deliver throughout South Africa using trusted partners such as The Courier Guy, RAM, Internet Express, Fastway, Skynet, and others.
Standard Delivery Times (After Dispatch)
| Area | Estimated Delivery Time |
|---|---|
| Major Metropolitan Areas | 1–3 working days |
| Outlying & Rural Areas | 2–5 working days |
| Oversized Items | May incur longer lead times |
You will receive an SMS or email with your tracking number and a real-time tracking link once your order has been dispatched.
Payment & Dispatch
- Orders are only dispatched once full payment has been received.
- Cash on Delivery (COD) is not accepted.
- EFT payments may delay order dispatch due to bank clearance times.
Shipping Fees
| Order Value | Shipping Fee |
|---|---|
| Economy (2–4 days) | From R80–R150 based on location |
| Priority (1–2 days) | From R120–R150 based on area |
Bulky or oversized items (over 2kg or outside normal packaging) may incur an additional R199 shipping charge, which will be calculated at checkout.
Click & Collect (Gauteng Only)
We offer a FREE Click & Collect service from selected branches.
- Orders placed before 13:00 on weekdays may be available for same-day collection.
- If the selected store does not have stock, we will arrange collection within 1–3 working days.
- You’ll be notified via SMS/email when your item is ready for collection.
Delivery Service Areas
We ship to:
- All major cities: Johannesburg, Cape Town, Durban, Pretoria, Bloemfontein, Gqeberha, etc.
- Outlying areas, farms, game reserves, and national parks (may incur extra fees)
- Rural and regional zones (delivery times may vary)
Important: Ensure your delivery address is accurate. Vshopper is not responsible for incorrect deliveries due to inaccurate addresses.
Shipping Limitations
- No international delivery is offered.
- No weekend deliveries.
- Delivery delays may occur during:
- Public holidays
- Peak sale seasons
- Courier network congestion
- Load shedding
Shipping of Repair Devices
All repair orders include collection and delivery to and from our offices.
Before handing over your device:
- Wrap in bubble wrap and seal in a secure box
- Vshopper is not liable for damage during transit
A customer service agent will arrange a collection time that suits you.
Shipping & Collection of Trade-In Devices
When trading in your pre-owned device:
Prepare your device by:
- Backing up all data
- Performing a factory reset
- Removing your SIM and memory cards
- Deactivating iCloud/Google accounts
Your device will be collected by our Trade-In Partner for evaluation.
Once verified, you will receive your trade-in value via:
- EFT or
- Vshopper store voucher (your choice)
Ensure your device is securely packaged. Vshopper will not be liable for transit damage.
Order Tracking
Once your order is shipped or ready for collection, you will receive:
- A tracking number
- A real-time tracking link via SMS or email
You can track your delivery status at any time.
Need Help or Urgent Delivery?
Need overnight or next-day delivery? We can arrange priority shipping on request. Additional charges will apply.
For any delivery-related queries, contact our customer service team.
