Refund Policy

Returns and Refunds Policy

At Vshopper, your satisfaction is important to us. If you're not happy with your purchase, we’ll do our best to make it right. Please read our returns and refunds policy carefully to understand your options.

1. Changed Your Mind? (Non-Defective Products)

Accessories:

• Returns are allowed within 7 days of purchase if the item is:
  • In its original packaging
  • In resalable condition
• Refund/Credit Options:
  • Full refund or credit if the product is unopened and in perfect condition.
  • Partial refund if packaging is damaged or item is not in perfect condition.
• Return courier costs are the customer’s responsibility.

Devices:

• Devices cannot be returned simply because you changed your mind.
• Once a device’s seal is broken, it is considered used and cannot be resold as new.
• Please double-check that the device meets your needs before purchasing.
• For any questions before purchase, contact us.

2. Received a Defective Product?

Accessories:

• Defective accessories must be returned within 7 days in their original sales condition.
• After 7 days, accessories carry a 6-month manufacturing warranty.
• Vshopper will assist with the return process, but refunds or replacements depend on the supplier's assessment.
• If the product is not returned in its original condition, we may reject the return or offer a partial credit only.

Devices:

• Devices may only be returned for defects within 7 days of purchase.
• All returns undergo an inspection by the manufacturer or authorized service center, which can take 7–21 working days (excluding courier time).
• If the device is deemed defective under warranty, it may be:
  • Repaired
  • Replaced
  • Or refunded, depending on the case.
• If the fault is not covered under warranty or due to misuse, no refund or replacement will be granted, and you will be liable for collection and return costs.

3. Refund & Exchange Options

As per the Consumer Protection Act (CPA), if a return is approved, you may:

• Have the product repaired
• Have the product replaced
• Be refunded in full or partially, depending on the condition of the returned product

4. Return Conditions Summary

Item Type	Returnable if unopened & within 7 days	Defective Returns	Restocking Fee
Accessories	Yes – full or partial refund based on condition	Yes – within 7 days or under 6-month warranty	May apply if used
Devices	No – "change of mind" not accepted	Yes – must go through inspection	N/A

5. Important Notes

• Proof of purchase is required for all returns.
• Returns must be pre-approved by contacting our support team.
• Customers are responsible for return courier fees unless otherwise specified.
• If a returned item is found not to be faulty, you’ll be responsible for all related costs.

6. Need Help?

Contact us at:
To view our full Returns Policy online, visit: www.vshopper.co.za